AA Cargo promotes Jessica Tyler to new role of VP, strategy and development

Sep 20, 2018: In a recent move, American Airlines Cargo has appointed Jessica Tyler as new vice president, Strategy and Development.

Her organisation will focus on the future, specifically how the carrier plans and invests in the right technology, products, partnerships and ways of doing business to best serve customers.

She will also continue leading American’s digital transformation initiative that will replace 90 percent of the organisation’s legacy technology, enabling end-to-end business process and customer experience modernization.

Tyler joined American Airlines in 2012, where she led the team that merged the cargo divisions of US Airways and American Airlines, an integration that the industry considered the most successful cargo merger to date.

Before joining American, she was a Global Practice Leader at Gallup, Inc. She worked with Fortune 100 executive teams to architect strategies that strengthened the employee-customer experience.

“In this position, Jessica will have the resources and support needed to implement our new, fully integrated technology platform as well as continue to develop our product and partnership strategy,” said Rick Elieson, president, American Airlines Cargo.

“Her extensive experience in technology integration, change management and product strategy are skills that make her an invaluable asset to this organisation and our long-term success.”